Work in Conversations

A Conversation holds the messages between you and the agent on one topic. It keeps everything that was said in it, so you can leave it and come back later.

Find your Conversations

The sidebar of the Web App, Your Conversations, lists your Conversations in the Tenant you’re signed into, the one you worked in last on top. Each shows its title and the day you last used it. Select one to open it. Select New Conversation at the top to start another.

A Conversation appears in the list once you’ve sent its first message. When the agent has answered, it gives the Conversation a short title in the language you wrote in, and the title shows in the list at once.

Rename a Conversation

Select the pencil next to a Conversation, type the new title, and press Enter or select the check mark. Press Escape to keep the old title. The new title shows at once. The agent never replaces a title you chose.

If the title can’t be saved, the list shows the old one again and says so. Try again.

Search by title

Type into Search Conversations to see only the Conversations whose title contains what you typed. Upper and lower case don’t matter, and neither do accents: markte finds Märkte. The search looks at titles only, not at what was said in a Conversation.

Delete a Conversation

Select the bin next to a Conversation. The Web App asks you to confirm, and Delete deletes it. It leaves your list at once. If you had it open, the Web App goes back to the start page.

Deleting is final: nobody can restore a deleted Conversation, not you and not your Tenant’s Admins. From the moment you delete it, it is treated as if it had never existed: its address shows This Conversation isn’t available, and you can’t send it any more messages. After 20 days, everything in it is erased for good: your messages, the agent’s answers and everything else stored with it.

Your Tenant’s Audit Log keeps an entry that you deleted a Conversation. The entry names the Conversation by its ID only, never by its title or anything said in it.

If the Conversation can’t be deleted, it comes back in the list, and the list says so. Try again.

Come back to a Conversation

A Conversation has its own address. Bookmark it, or keep it open in a tab, and open it again whenever you like. After a reload, or when you open the address again, the Conversation shows every earlier Turn as it was: your messages and the agent’s answers, including the answers of Turns that failed part way.

While the Conversation loads, grey placeholders show where the messages will appear. Its newest Turns come first, and the page starts at the bottom, where you continue the Conversation.

Long Conversations load their newest Turns first. Scroll up to read further back: older Turns load as you reach the top. You can also select Show earlier Turns there.

To continue, send a new message at the bottom. The agent knows everything said earlier in the Conversation.

Stay in one Conversation as long as you like

Long Conversations keep working. When a Conversation grows long, the agent writes itself a summary of its oldest part and works from that summary and the newer messages, so it keeps answering without running out of room. The summary keeps the questions, facts, figures, decisions and open points, but not every word, so repeat a detail from far back if it matters for your next question.

You always see the whole Conversation: the summary is only for the agent, and nothing disappears from your screen.

When the agent asks you something

When the agent can’t answer well without something only you can tell it, for example which of several meanings you have in mind, it asks you. Its question appears in the Conversation, with the answers it offers as buttons and, in most cases, a field to answer in your own words.

Select an answer, or write your own and select Answer. Your answer shows at once in place of the buttons, and the agent goes on with the same Turn.

While a question is open, the message field below is blocked: answer the question first. The question stays open until you answer it, also after a reload or when you come back to the Conversation later.

See what the agent did

When the agent uses a tool to answer, each use shows in its answer as a line that names the tool and says whether it is still running, done or failed. Select the line to expand it and see what the agent gave the tool, under Inputs, and what came back, under Result. Select it again to collapse it.

The lines stay in the Conversation, so you can check after a reload what the agent based an answer on.

When a Turn fails

Sometimes a Turn ends before the agent has finished. What the agent wrote until then stays, and a message below it tells you what happened:

• The agent ran into a problem and stopped. Something went wrong on the agent’s side.
• The connection to the agent was lost. Your network dropped, or the page lost its connection while the answer came in. The answer may be cut short.

The agent never tries again on its own. Select Continue, and the agent picks up where the Turn ended: it finishes the answer, or the work it was doing, without starting over. A line marked Continued shows where the Continue began, in place of a message of yours. You can also send a new message instead, to take the Conversation somewhere else.

One Turn at a time

The agent works on one Turn of a Conversation at a time. If you send a message while it’s still working on another Turn of the same Conversation, for example in a second tab, the Web App tells you that the agent is still working on another Turn. Wait until that Turn has finished, then send your message again.

When a Conversation isn’t available

If you open the address of a Conversation that was deleted, that never existed, or that belongs to someone else, the Web App shows This Conversation isn’t available. It shows the same page in every case, so nobody learns whether someone else’s Conversation exists. Select Start a new Conversation to begin a new one.

Only you can read your Conversations, also in a Tenant you share with others. Each Conversation belongs to the Tenant you started it in.

If the Conversation can’t be loaded, for example because your network dropped, the Web App says so. Select Try again.