Conversations you can come back to
1 November 2026
Conversations now keep what was said in them:
- The sidebar of the Web App lists your Conversations in the current Tenant, the one you worked in last on top. Each gets a short title from the agent after its first answer. Rename a Conversation with the pencil next to it, and search your Conversations by title. See Work in Conversations.
- Delete a Conversation with the bin next to it, after confirming. It leaves your list at once, can’t be restored, and everything in it is erased for good after 20 days. The Audit Log records the deletion with the Conversation’s ID only. See Delete a Conversation.
- Open a Conversation again, or reload its page, and it shows every earlier Turn as it was. Long Conversations load their newest Turns first and older ones as you scroll up. See Work in Conversations.
- Long Conversations keep working. When a Conversation grows long, the agent works from a summary of its oldest part, while you still see every Turn. See Stay in one Conversation as long as you like.
- A Conversation that was deleted, never existed or belongs to someone else shows the same page, This Conversation isn’t available, so nobody learns whether someone else’s Conversation exists.
- The agent can ask you a question when it needs your answer to go on: select one of the answers it offers or write your own, and it goes on with the same Turn. Until you answer, the message field is blocked, also after a reload. See When the agent asks you something.
- Every tool the agent uses shows in its answer as a line you can expand to see the tool’s inputs and result. See See what the agent did.
- A Turn that fails keeps what the agent wrote so far and tells you whether the agent ran into a problem or the connection was lost. Select Continue, and the agent picks up where the Turn ended; a line marked Continued shows where it began. See When a Turn fails.
- The agent works on one Turn of a Conversation at a time. A message sent while another Turn of the same Conversation still runs, for example in a second tab, is turned down with a message that says so.
- Rate any Turn that has ended 👍 or 👎. After a 👎, tell the agent what went wrong with a few reasons and a comment, and it follows up in the Conversation to put it right. Change or remove your Feedback at any time. A Turn you rate becomes readable for users of your Tenant with the Right Read rated Turns and for our staff, until you remove your Feedback. See Rate the agent’s answers.